Customer Service

Return Policy FREE Shipping Information Status of Order? Customer Service International Shipping How to Pay How to Order Out of Stock           Return policy? 30 Day Return Policy Your complete satisfaction is important to us. If for any reason you are not satisfied with your purchase, you may return it for a full refund of the purchase price. We offer this 100% satisfaction guarantee for the first 30 days after your receipt of your order. After our 30-day trial period, the warranty for your item will be in effect. If you need to Return You must have a Return Authorization(RA) number before returning any merchandise to Allergyideas.com. You can also request a RA online by submitting an RA Request Click here to request a RA Once you have provided Allergyideas.com with the appropriate information, we will contact you by email with an assigned RA number. The following are Allergyideas.com Return Shipment Policies: All our products comes with a full 30 days money back guarantee. DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. To request a RMA # (Return Authorization Number) click here Defective product must be in original factory carton with all original packing materials All miscellaneous materials such as manuals, accessories and cables must be included. If any of these materials are missing, your credit card will be billed accordingly. The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. Returns must be shipped freight prepaid. Products received freight collect, without an RA number, not approved for return or in any way not meeting the above criteria, will be refused. Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. How to Order? ONLINE: Please use our secure web portal at Allergyideas.com a Shop Ideas Networks portal. BY MAIL: Please use Order Form, or send a personal letter. Specify item number,brand,model and enclose check, money order or credit card number with the expiration date, billing and shipping address. Please include a daytime phone number so we can reach you if there is a question. Send to our address, Shop Ideas networks, 2125 Biscayne Boulevard Suite 580, Miami, FL 33137. U.S.A. BY PHONE: Call us toll free at 1-888-74-IDEAS (43327). Our skilled customer support representatives will be more than happy to answer any question you may have From 9AM to 5PM EAST, Monday to Friday. BY FAX: Fax your order 24 hours a day to Fax: 305-675-8327 BY E-MAIL: e-mail your order 24 hours a day to Sales@Allergyideas.com How to Pay? We accept checks, money order, Visa, MasterCard, American Express and Discover. There will be a $25.00 service charge on returned checks. INTERNATIONAL CUSTOMERS: You can order via wire transfer directly to our bank account: Account name: Shop Ideas Networks LLC, Bank name: BANK OF AMERICA , 1414 Alton Road, Miami Beach, FL 33139 Account#: 005480609246 ABA#: 001037 OR you can set up a mail forward account with Access USA at www.myus.com How do we Ship? Free ground shipping for all orders totaling over $150 shipped within the continental U.S.! For a limited time only! All our products are shipped right in front of your door. We normally process and ship all orders within 24 hours. After your item has been packaged your package will be delivered free via Standard Ground (3 to 8 business days from the day it leaves our warehouse) using one of our partner carriers, depending on order value and destination: FedEx®, UPS, USPS Priority Mail®, or private Freight Forward for oversize shipping. Canadian Residents You may have additional import/country taxes applied to your orders. We advise contacting your local authorities for information. International Shipments Orders shipped outside the US are not free and will be shipped via the most economic carrier available. Please email for a quote. When do we Ship? We ship 5 days a week, Monday through Friday, therefore all orders placed after 12:00 PM EST, will ship on the following shipping day. Out of Stock? You can order with confidence that all the items that are marked as "In Stock" are in stock. However, in very rare instance there will be an item out of stock, even if it showed "In Stock" (this can happen for a number of reasons, we got in more orders then we have in stock, we have it, but it's defective, etc.) In such an instance, our customer service department will contact you, if you agree we will put it on order for you. These will be marked as B.O. on the Invoice and will be shipped as soon as we receive them from our suppliers. You may cancel a back-ordered item at any time by E-mailing our Customer Service at Sales@Allergyideas.com. Status of Order? You can find the status of your order by clicking on the Order Status link in the order confirmation email you received from us. You can also check the status of your order online CLICK HRE TO CHECK YOUR ORDER STATUS   Customer Service Questions? Suggestions? We love to hear from our customers and we want to provide you with the best service. Please visit our customer support page or if you prefer you can write to us at: Shop Ideas Networks 2125 Byscaine Blvd Suite 580 Miami, FL 33137 U.S.A.